*{box-sizing:border-box}body{margin:0;font-family:Tahoma,Arial,sans-serif;background:#f4f6f8;color:#202124}button,input,select,textarea{font:inherit}.topbar{height:64px;background:#fff;border-bottom:1px solid #dde2e7;display:flex;align-items:center;justify-content:space-between;padding:8px 18px}.topbar strong{display:block;font-size:18px}.topbar small{color:#747b83}.topbar #stats{font-size:12px;color:#5f6368}.tabs{height:44px;display:flex;gap:4px;align-items:end;padding:0 16px;background:#fff;border-bottom:1px solid #e3e6e9}.tab{border:0;background:transparent;padding:11px 14px;cursor:pointer;border-bottom:2px solid transparent}.tab.active{border-bottom-color:#202124;font-weight:700}.dashboard{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px;padding:10px 14px;background:#eef1f4;border-bottom:1px solid #dfe4e8}.metric{text-align:right;border:1px solid #dde3e8;background:#fff;border-radius:12px;padding:10px 12px;cursor:pointer}.metric:hover{border-color:#aeb8c2}.metric strong{font-size:20px;display:block}.metric span{font-weight:700}.metric small{display:block;color:#747b83;margin-top:4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.workspace{height:calc(100vh - 64px - 44px - 91px);display:grid;grid-template-columns:minmax(330px,34%) 1fr}.thread-list-pane{background:#fff;border-left:1px solid #dfe3e7;overflow:auto}.filters{position:sticky;top:0;z-index:3;background:#fff;padding:10px;display:grid;grid-template-columns:1fr 1fr;gap:7px;border-bottom:1px solid #eee}.filters input{grid-column:1/-1}.filters input,.filters select,.comments-toolbar input,dialog input,dialog select,dialog textarea,.compact-label select{min-height:39px;border:1px solid #d3d9df;border-radius:8px;padding:8px;background:#fff}.thread{padding:12px;border-bottom:1px solid #eef0f2;cursor:pointer}.thread:hover,.thread.active{background:#f0f5f8}.thread-top{display:flex;justify-content:space-between;gap:8px}.thread b{font-size:14px}.thread p{margin:6px 0 4px;color:#555;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.reason-line{font-size:10px;color:#7a838c;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:8px}.thread-meta{display:flex;align-items:center;gap:5px;flex-wrap:wrap}.badge{font-size:10px;border-radius:20px;padding:3px 7px}.badge.state{border:1px solid #cad2da;color:#55616d}.badge.hot{background:#fff0ee;color:#912d25}.badge.action-tag{background:#eef6ed;color:#376640}.badge.voice{background:#edf3ff;color:#325a98}.time{font-size:10px;color:#868d94;direction:ltr}#conversation{overflow:auto;padding:12px}.empty,.empty-list{display:grid;place-items:center;color:#899199;padding:36px}.chat-head{position:sticky;top:0;z-index:5;background:#fff;border:1px solid #e0e4e8;border-radius:12px;padding:11px 13px;margin-bottom:8px;display:flex;align-items:center;justify-content:space-between;gap:12px}.head-main{display:flex;align-items:center;gap:10px}.chat-head h2{margin:0 0 4px;font-size:17px}.chat-head small{color:#666}.head-actions{display:flex;gap:6px;flex-wrap:wrap}.action,.ghost,.primary,.wide-btn,.mini-actions button,.status-buttons button,.complete-handoff{border:1px solid #cbd3da;background:#fff;border-radius:8px;min-height:36px;padding:6px 10px;cursor:pointer}.action:hover,.ghost:hover,.wide-btn:hover,.mini-actions button:hover,.status-buttons button:hover{background:#f2f4f6}.primary{background:#202124;color:#fff;border-color:#202124}.work-banner{background:#fff;border:1px solid #dfe4e8;border-radius:12px;padding:13px 14px;margin-bottom:10px;display:flex;align-items:center;justify-content:space-between;gap:16px}.work-banner .eyebrow{font-size:10px;color:#7e8790}.work-banner h3{margin:3px 0 4px;font-size:18px}.work-banner p{margin:0;color:#5e666e;font-size:12px;line-height:1.8}.primary-action{border:0;background:#202124;color:white;border-radius:10px;min-height:44px;padding:9px 16px;cursor:pointer;white-space:nowrap}.detail-grid{display:grid;grid-template-columns:minmax(0,1fr) 290px;gap:10px;align-items:start}.chat-column{min-width:0}.messages{display:flex;flex-direction:column;gap:7px}.msg{max-width:78%;padding:9px 11px;border-radius:12px;background:#fff;border:1px solid #e0e4e8;line-height:1.75;white-space:pre-wrap}.msg.out{align-self:flex-start;background:#eaf5ee}.msg.in{align-self:flex-end}.msg-meta{font-size:9px;color:#7a8086;margin-top:5px;direction:ltr}.attachment{font-size:11px;color:#58616a;margin-top:4px;padding:6px 8px;background:#f1f3f5;border-radius:7px}.attachment.audio{background:#edf3ff}.attachment small{display:block;color:#7a838c;margin-top:3px}.composer{position:sticky;bottom:0;margin-top:10px;background:#fff;border:1px solid #dfe4e8;border-radius:12px;padding:10px;box-shadow:0 -5px 18px #0000000a}.composer textarea{width:100%;border:0;outline:0;resize:vertical;line-height:1.8;min-height:72px}.composer-row{display:flex;justify-content:space-between;align-items:center;gap:10px;border-top:1px solid #eef0f2;padding-top:8px}.composer-row small{color:#7b838b}.composer-row>div{display:flex;gap:6px}.disabled-send{border:1px solid #d4d9de;background:#f2f3f4;color:#9aa0a6;border-radius:8px;padding:7px 10px}.insight-column{display:flex;flex-direction:column;gap:8px;position:sticky;top:76px}.panel{background:#fff;border:1px solid #e0e4e8;border-radius:12px;padding:11px}.panel-title{display:flex;justify-content:space-between;gap:8px;align-items:center}.lead{font-size:10px;border-radius:20px;padding:3px 7px;background:#f1f3f5}.lead.high{background:#fff0ee;color:#912d25}.signals{display:flex;gap:5px;flex-wrap:wrap;margin:10px 0}.signal{font-size:10px;border:1px solid #d4dae0;border-radius:20px;padding:3px 7px}.signal.early{font-weight:700;border-color:#aeb8c2}.signal.recent{box-shadow:inset 0 0 0 1px #96a5b3}.suggestion{font-size:12px;margin:8px 0}.explain,.muted{color:#7c848c;font-size:10px}.voice-stats{display:grid;grid-template-columns:1fr 1fr;gap:6px;margin-top:8px}.voice-stats span{background:#f5f7f9;border-radius:8px;padding:8px;font-size:11px}.events{display:flex;flex-direction:column;gap:7px;margin-top:9px}.event{border-right:2px solid #ccd4dc;padding-right:8px}.event b,.event span,.event small{display:block}.event span{font-size:11px;margin:2px 0}.event small{font-size:9px;color:#818991}.workflow-panel .wide-btn{width:100%;margin-top:10px}.compact-label{display:grid;gap:5px;font-size:11px;margin-top:10px}.mini-actions,.status-buttons{display:grid;grid-template-columns:repeat(3,1fr);gap:5px;margin-top:8px}.mini-actions button,.status-buttons button{font-size:10px;padding:5px;min-height:32px}.status-buttons button.selected{background:#202124;color:#fff;border-color:#202124}.handoffs{display:flex;flex-direction:column;gap:7px;margin-top:8px}.handoff-card{background:#f7f8f9;border-radius:9px;padding:8px}.handoff-card b,.handoff-card span,.handoff-card small,.handoff-card em{display:block}.handoff-card span{font-size:11px;margin:3px 0}.handoff-card small,.handoff-card em{font-size:9px;color:#7b838b;font-style:normal}.complete-handoff{width:100%;margin-top:7px;min-height:30px;font-size:10px}.panel details summary{cursor:pointer;font-weight:700}.comments-view{padding:14px;max-width:1050px;margin:auto}.comments-toolbar{position:sticky;top:0;background:#f4f6f8;padding-bottom:10px}.comments-toolbar input{width:100%}.comment{background:#fff;border:1px solid #e0e4e8;border-radius:10px;padding:11px;margin-bottom:8px}.comment>div{display:flex;justify-content:space-between;gap:8px}.comment>div span,.comment small{font-size:10px;color:#7d858d}.comment p{line-height:1.8;margin:8px 0}.hidden{display:none!important}dialog{border:0;border-radius:14px;padding:0;box-shadow:0 18px 60px #0003;max-width:440px;width:calc(100% - 28px)}dialog::backdrop{background:#0005}dialog form{padding:18px}dialog h3{margin:0 0 14px}dialog label{display:grid;gap:5px;margin:10px 0;font-size:12px}dialog textarea{resize:vertical;width:100%}.dialog-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:14px}.dialog-actions button{border:1px solid #cbd3da;border-radius:8px;padding:8px 12px;cursor:pointer}.dialog-actions .primary{border-color:#202124}.ghost{display:none}
@media(max-width:1050px){.dashboard{grid-template-columns:repeat(3,1fr)}.workspace{height:calc(100vh - 64px - 44px - 164px)}}
@media(max-width:900px){.detail-grid{grid-template-columns:1fr}.insight-column{position:static;order:-1;display:grid;grid-template-columns:1fr 1fr}.status-panel,.workflow-panel{grid-column:1/-1}}
@media(max-width:700px){.topbar{height:58px;padding:7px 11px}.topbar #stats{display:none}.tabs{height:42px;padding:0 8px}.dashboard{padding:7px;gap:6px;grid-template-columns:1fr 1fr}.metric{padding:8px}.metric strong{font-size:18px}.metric small{display:none}.workspace{height:auto;min-height:calc(100vh - 58px - 42px - 182px);grid-template-columns:1fr}.thread-list-pane{border-left:0}.filters{grid-template-columns:1fr 1fr}.filters #q{grid-column:1/-1}#conversation{display:none;padding:7px}body.thread-open .thread-list-pane{display:none}body.thread-open #conversation{display:block}.ghost{display:inline-block}.chat-head{top:0;border-radius:9px;align-items:flex-start}.head-actions{justify-content:flex-end}.action{font-size:11px;min-height:32px;padding:5px 7px}.work-banner{align-items:stretch;flex-direction:column}.primary-action{width:100%}.detail-grid{display:flex;flex-direction:column}.insight-column{display:block;width:100%;order:-1;position:static}.panel{margin-bottom:7px}.msg{max-width:91%}.comments-view{padding:8px}.thread p{font-size:12px}.composer-row{align-items:stretch;flex-direction:column}.composer-row>div{display:grid;grid-template-columns:1fr 1fr}.mini-actions,.status-buttons{grid-template-columns:1fr 1fr 1fr}}

.top-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.top-link{font:inherit;border:1px solid #ddd;border-radius:9px;padding:6px 10px;background:#fff;color:inherit;text-decoration:none;cursor:pointer}@media(max-width:700px){.top-actions{justify-content:flex-start}.topbar{gap:10px}}

.title-row{display:flex;align-items:center;gap:9px;flex-wrap:wrap}.version-badge{display:inline-flex;align-items:center;border:1px solid #d6dbe0;border-radius:999px;padding:2px 8px;font-size:11px;background:#f6f7f8;color:#555}